Customer satisfaction is our number #1 priority, if an issue arises please do not hesitate to contact us at firstname.lastname@example.org
. Due to the nature of products, all sales are final, please confirm your order before submitting. Please note that we cannot offer exchange or refund on items that are used due to hygiene purposes. We can only process returns and refunds only for items purchased directly from Delush Polish online shop.
If your order arrives with a damaged or incorrect item
2. Indicate your name, order number, and if a refund, store credit or a replacement is preferred.
3. Provide a photo documenting the issue.
All returns will be inspected and Delush Polish reserves the right to deny a refund based on the returned item(s) conditions. If a refund is granted, we do not refund the original shipping cost. Please allow up to 10 business days for a credit return to your account. If you have further questions or concerns, feel free to contact us.