Order Processing Policies
  • Orders are shipped within 2 to 5 business days pending product availability and payment verification
  • Business days are from Monday to Friday 9 – 5 PM EST.
  • We reserve the right not to respond to business emails during weekend.
  • Processing times may be longer during major product launches or promotional events.
Shipping & Handling Policies
  • We ship all our orders via USPS. Shipping charges are calculated based on rates set by USPS.
  • All orders ship with a delivery confirmation or customs USPS tracking number.
  • We do not combine multiple discount codes and orders. Each placed order is considered a separate transaction.
  • If a package is lost, damaged, or not delivered to the buyer address, we are not held liable for compensation.
  • If your order is returned due to incorrect information supplied to us, we will not be able to refund shipping costs. The package can be reshipped at the buyer’s expense or order refunded minus shipping costs.
  • All U.S domestic orders over $60 will be upgraded to USPS Priority Mailing free of charge.
  • International shipping may take up to 2-4 weeks. All Packages will be marked as "Merchandise" on the custom form with the exact product value. Buyers are responsible for all international custom and tax duties.
Taxes
  • All prices at Delush Polish are in US dollars.
  • Massachusetts residents will be charged state tax.